FREQUENTLY ASKED QUESTIONS - FAQ
The help desk can be reached during office hours via chat or phone (+32 78 07 90 02). Via email (info@coolado.com) we often respond in the evening or over the weekend.
GENERAL
Coolado pumps are available for purchase online through our own webshop www.coolado.com and our dealer network. Send us an email to info@coolado.com if you want to know who sells Coolado in your area.
We accept plenty of payment options:
- American Express
- Bancontact
- Mastercard
- Visa
- Discover
- Debit cards with the Visa or Mastercard logo.
In Benelux it is 1-2 days.
In Europe 2 – 7 days.
In general, we use a delivery time of ‘Order before 16:00, delivery tomorrow’. Orders placed after Friday evening 16:00 hours are offered the following Monday at the delivery address. In over 99% of the deliveries we can realise this promise. However, we are partly dependent on the carrier, so the delivery is occasionally delayed. We can therefore unfortunately not guarantee the delivery time, as well as where (at the neighbors if the carrier finds nobody) and at what time the carrier delivers. The status of the delivery can be followed via a Track & Trace code, which we will send to you by email as soon as the delivery is offered to the carrier.
The Coolado warranty is in accordance with EU laws and regulations.
Coolado products have a standard warranty of 12 months from the date of purchase, except on the battery, there is a warranty period of 6 months from the date of purchase. We also offer a 14-day money-back guarantee. The product must be returned in its original undamaged packaging. Damage to Coolado products caused by abuse, abnormal operation, water damage or non-advised power supply, are not covered by the warranty. Coolado’s liability is ALWAYS limited to the value of the product and Coolado is not liable for damage to persons and/or property.
The product has a built-in non-removable lithium battery. Do not throw it into fire or dispose of it carelessly. Overheating, shock and water ingress may cause the lithium battery to catch fire, spontaneous combustion or explosion. Coolado pumps should be stored in a cool, clean and dry place. The storage temperature of the product should not be lower than -10°C or higher than 45°C. Heat or cold will shorten the life of the product and damage the built-in battery.
The pump’s battery must be recharged within seven days if it is flat. It may become damaged if not used for a long time. It is recommended that you charge the pump immediately after purchase and then charge it at least once every six months, even when not in use. Disconnect the charger when the battery is full. You should not replace or remove the battery yourself.
Many questions are already answered by reading the user manual and in addition you can read through the frequently asked questions of the product concerned.
If you still have questions, our help desk will be happy to assist you. The helpdesk can be reached during office hours via chat or phone (+32 78 07 90 02). By email (info@coolado.com) we often respond in the evening or over the weekend.
If at any time the purchase shows a defect, contact us via info@coolado.com
If you want to return the product within the applicable 14-day withdrawal period, you can request this via info@coolado.com
We will then email you with the indications for right of withdrawal
After Coolado has checked the returned purchase, we will further settle the financial settlement.
Look out! You must pay the return shipping costs yourself.
If you receive a refund, the cost of the original shipping (7 euros) will be deducted from your refund.
TPUMP SERIES
Manuals can be found at https://www.coolado.com/brandkit-manuals
Video instruction manuals for Coolado tPump X can be found on https://www.coolado.com
Video instruction manuals for Coolado tPump XL can be found on https://www.coolado.com
The Coolado tPump P weighs only 270 grams. The device has a diameter of 3,2 cm and is 23 cm high.
The Coolado tPump X weighs only 440 grams. The device has a diameter of 7 cm and is 14 cm high.
The Coolado tPump XL weighs only 815 grams. The device is 6×8,5x20cm
All can be used for bicycle-, motorbikes and car tires. Also sport balls
The tPump X and XL comes with an in-built digital pressure gauge that displays the tire’s pressure in real time in PSI/Bar/KPA units. Every Coolado pump gauge is individually calibrated to ensure pressure accuracy for the user.
tPump P – Be cautious of overpressure because the tPump P does not have gauche.
tPump X – Perfect to fit a wide range of bicycle, e-bike, and motorcycle tires. It may also be used to adjust the pressure in your automobile, moto, or camper’s tires.
tPump XL – This one will quickly fill up your car’s tire from 0 to 2.4 bars in about 2-3 minutes. It’s great for cars or campers. In just 10-20 seconds, the tPump XL inflates your bike, e-bike, and mountain bike tires!
Please check the overview on the following table.
Video instruction on how to connect the Coolado tPump X & P can be found on https://www.coolado.com
Video instruction on how to connect the Coolado tPump XL can be found on https://www.coolado.com
CAUTION! If the adapter nipple is screwed firmly to the bicycle valve, a portion of the bicycle valve may rotate with it during unscrewing. To prevent the part from spinning while unscrewing the air hose, use your other hand to hold it in place.
CAUTION! Be careful it may be hot and you can burn your fingers.
The tPump P and the tPump X come with a Schrader adaptor for bicycle, motorcycle, and automobile tires as well as three additional adaptor nipples.
- Presta (or French) and Dunlop (or Dutch) adapter – The smallest of the included adapter nipples must be attached to the bicycle valve. For a tight seal, there should be a rubber inside the adapter nipple.
- Pin needle ball adapter – Also known as a needle valve, this device is used to inflate all types of toy and sports balls.
- Inflatable Toy adapter – Used to inflate small inflatable toys such as beach balls, bathtub bladders, and other similar items. See also the answer to question 15 for further information.
Video instruction on how to connect the Coolado tPump X & P can be found on https://www.coolado.com
Additional with the The Coolado tPump XL you will get
- tClamp with pressure release button – The tClamp connects easily to a Schrader valve or the included adapters. The tClamp has a 90-degree style that makes it easy to connect the air hose at any angle. Attach the tClamp to the Schrader end of your air hose and you can easily connect a valve to it. The Pressure Release valve is activated when your tire’s air pressure exceeds the required pressure. Simply press the button and release the air from your tire until the desired pressure is reached.
- Dunlop (or Dutch) and Presta (or French) adapter – The smallest adapter nipple that needs to be screwed on the bicycle valve.
Video instruction on how to connect the Coolado tPump XL can be found on https://www.coolado.com
The Coolado tPump P and X are primarily intended as an electric bicycle pump, while the Coolado tPump XL is primarily intended as an electric car, caravan or camper tire pump. Of course, you may use it to inflate bicycle tires as well. The amount of time it takes to pump a tire is determined by the size and quantity of the tire, as well as the desired pressure. On the market, no other wireless tire pump beats the tPump XL in terms of speed.
Please check the performance of our pump on the following table.
Please check the performance of our pump on the following table.
tPump P – Does not have a gauche, which is why we do not recommend it for cars or motorcycles.
tPump X – Contains a gauche, and it’s the perfect middle-range air pump. To restore a car tire to the correct pressure, simply inflate it a few tenths of a bar at a time. This is often done in less than a minute. The tPump X is ideal for adding pressure to your tire, but we don’t recommend it for inflating a complete car tire.
Pump XL – Contains a gauche, we can recommend this pump as an excellent air pump to rapidly inflate your motorcycle/car/campers tires from 0 to the desired pressure.
CAUTION! The pressure in the air hose is kept constant until the air hose is disconnected with a Presta (or French) valve. If you unscrew the adapter nipple rather than the black tube, air will escape out through the adapter nipple and the rubber will shoot out of the adapter nipple. This may be prevented by disconnecting in a particular order, as described in question 4.
If you have lost the rubber, please send us an email at info@coolado.com.
Please check also our video instruction on how to connect and disconnect the Coolado tPump
Usually, this suggests that one of the connection points has lost air. This might imply that no pressure can be generated at all. Or it’s conceivable that a balance is achieved between air loss and pump capacity when the pressure is raised. The more pressured something is, the faster air escapes from it. It’s critical to double-check all connections after that. Are all bolts properly tightened and with a bicycle valve does the rubber still exist in the adapter nipple?
Please also review our video tutorial on how to use the Coolado tPump.
Also, follow the sequence of connections as specified in question 4 to guarantee that all connection points are fully tightened step by step.
Unlike a schrader (car) valve, no back pressure is created in the pump when connected to a bicycle valve.
The tPump P and X can be charged with a conventional USB charger (5V/2A). A charging cable will be provided. The USB-C side of the cable is connected to the tPump, while the USB-2 end is connected to any 5V/2A outlet. Charging will begin when you connect the USB-C side to a standard 5V/2A power supply.
The tPump XL can be charged with the included 17.5V1A AC charger. Connect the charger to your AC power outlet and the pump will begin charging automatically. In 2:30 hours, the pump will be completely charged. The tPump-XL comes with an USB 5V/2A charging cable to charge it through a USB connection.
NOTE: Please note that you can only charge the device with the charging cables provided by us.
If the power in the pump runs out, it must be recharged within 7 days; if not in use, it must be charged within 6 months. Because leaving the battery dormant for an extended period of time might cause it to die or become damaged, this is very significant. It’s critical to charge the air pump as soon as possible after storing it for 4 to 6 months. The electricity in your air pump will go low and the pump will automatically shut down if you don’t use it for a long time.
CAUTION! When the pump is not in use, charge it as directed in the table, or the battery may deteriorate or be destroyed.
tPump P – USB-charging cable which will take 5-6 hours to full-charge your pump
tPump X – USB-charging cable which will take 5-6 hours to full-charge your pump
tPump XL – AC-charging cable which will take only 2 hours to full-charge your pump, USB-charging cable which will take 5-6 hours to full-charge your pump
A full battery can pump for about half an hour at a time. As the battery becomes less full, the motor drive will begin to lose some power, resulting in a slightly longer pumping time than when pumping with a full battery.
When the battery is almost empty, the pump will automatically shut down. This is a safety feature and indicates that the pump needs to be charged first.
CAUTION! If you don’t use your pump for a while, make sure the battery is fully charged. When the battery voltage drops below 5.8V, the battery will auto-lock and be ruined.
During pumping, the various pumps produce between 70 and 75 decibels of sound
The Coolado tPump has a limited pumping capacity and thus these pumps are especially suitable for bringing objects with limited air content to a high pressure. Pumping objects with a lot of air content and low pressure, such as an inflatable pool or airbed, takes too long in our opinion. For these types of larger objects we recommend using the Coolado ePump with a pump capacity of 350 liters per minute.
EPUMP
The powerful battery of the ePump will last for 1,5 hours continuously use, so inflating multiple mattresses and starting your BBQ will still leave you enough power to vacuum some clothing bags.
Any inflatable device with a standard valve can easily be inflated or deflated using one of the adapters. If you find a valve that doesn’t fit one of our adapters, send us an email and we’ll see if we can make an additional one.
The Coolado ePump only weighs 140 Grams. The dimensions are Ø 55 mm and 95 mm high.
It takes less than 2 minutes to inflate an average one-person mattress.
Start the fire with some paper underneath the charcoals. Turn on the ePump and hold it from a safe distance to the fire. In a few minutes you are ready to start!
Just contact us by email at info@coolado.com.
BUSINESS
Smaller quantities can be ordered directly through our dealer portal. Register yourself. Within 48 hours we will confirm your registration as a dealer and you can make your purchases as a dealer.
If you want to order larger quantities or you have questions, please send us a mail to info@coolado.com.
Register on our dealer portal. Within 48 hr we will confirm your registration and you will be able to make your purchases as a dealer.
You can always request an invoice via info@coolado.com. In the dealer portal, an invoice is automatically generated.
